Terms & Conditions
These terms cover the use of this website and set out how we generally work. The specific terms of any project are in the written proposal or agreement we sign with you — where the two differ, that agreement wins.
1. Using this website
You are welcome to browse and share this site. You may not copy the design, code, text, images or case studies for use elsewhere without our written permission. The Umbrella Crew name, logo and brand are ours.
We try to keep everything on here accurate and up to date, but we do not guarantee it is free of errors, and we may change or remove pages without notice.
2. Enquiries are not contracts
Filling in the contact form, or a conversation with us, does not create a binding agreement. Work begins only once a written proposal has been accepted and any agreed advance has been paid.
3. Scope and changes
Every project has a written scope. Anything outside it — extra pages, extra revisions, additional platforms, a shift in direction after sign-off — is quoted separately before we do it. We will not surprise you with an invoice.
Proposals include a set number of revision rounds. Further rounds are billed at our standard rate.
4. What we need from you
Projects run on time when we get content, feedback and approvals promptly, and access to the accounts we need. If material is delayed by more than 30 days we may pause the project and reschedule it, which can affect the timeline and the cost.
You confirm that any content you give us — text, images, logos, video, music — is yours to use, or that you have the right to license it. You are responsible for the accuracy of claims about your own products and services.
5. Payment
Fees, milestones and the payment schedule are set out in your proposal. Unless agreed otherwise, an advance is payable before work starts, and the balance before final files are handed over or a site goes live.
Retainers are billed monthly in advance. Advertising budgets are separate from our fees and are paid directly to the platform, or to us for pass-through, as agreed.
Invoices are due within the period stated on them. We may pause work on overdue accounts.
6. Who owns the work
Once a project is paid for in full, ownership of the final delivered work passes to you. Until then it remains ours.
We keep ownership of our own working files, internal tools, code libraries, templates and know-how, and of concepts that were presented but not selected.
Third-party items — fonts, stock images, plugins, hosting — are licensed to you under their own terms, and those licences are usually your ongoing responsibility.
7. Showing the work
Unless you tell us otherwise in writing, we may display work we have made for you in our portfolio, on this website, and on our social channels. If a project is confidential, say so and we will keep it off.
8. Results
We will apply proper craft and judgement to everything we do. We cannot and do not guarantee specific outcomes — rankings, reach, follower counts, leads or sales. Those depend on your market, your offer, your pricing, platform algorithms and factors none of us control.
Where we quote figures from past work, they describe what happened for that client and are not a promise of what will happen for you.
9. Third-party platforms
Much of our work runs on platforms we do not own — Meta, Google, WhatsApp, WordPress, hosting providers. Their rules, pricing, features and availability can change at any time, and accounts can be restricted by them. We will help you deal with that, but we are not responsible for their decisions.
10. Websites and software after launch
Unless you have a care plan with us, maintenance, updates, backups and security after handover are yours to manage. We are happy to quote for ongoing care.
We will fix genuine faults in work we built, reported within 30 days of delivery, at no charge. Changes to the agreed scope are not faults.
11. Ending an engagement
Either of us may end a retainer with 30 days' written notice. Fees for work already carried out remain payable. For fixed-scope projects, if you cancel partway through, you pay for the work completed to that point.
12. Confidentiality
We will keep your business information confidential and will not share it outside our crew and the suppliers we need to involve. We expect the same from you regarding our proposals, pricing and methods.
13. Liability
To the extent permitted by law, our total liability in connection with any project is limited to the fees you have paid us for that project. We are not liable for indirect or consequential losses, including lost profits, lost data or business interruption.
Nothing in these terms limits liability for fraud, or for anything that cannot lawfully be limited.
14. Governing law
These terms are governed by the laws of India. Any dispute falls to the courts of Ernakulam, Kerala. We would much rather sort things out by talking first, and we will always try that.
15. Changes to these terms
We may update these terms; the current version always sits on this page with its date. Changes do not affect projects already underway.
Contact
dmumbrellacrew@gmail.com
+91 81380 89599
The Umbrella Crew, 59/737 Thevara, Kochi, Kerala 682013, India